FAQ-home Portlet

Car-Net FAQs
Explore the FAQs for answers to the most asked questions. If you need further assistance, call one of the numbers below.
ModelYear 2014-2019: 877-820-2290 ModelYear 2020+ : 833-648-2735
Account

Get helpful account information and answers to
other general questions

REMOTE ACCESS

Remotely check the status of your car's doors,
lights, fuel level, and more.

Message Center/Vehicle Activity

Check out the interactions you've made with your
car. Like boundary entries/exits, speed alert
information, door unlock requests, and more.

Plans & Pricing

After the trial expires, you can continue service by
choosing one of the Subscription Plan options.

Family Guardian

Learn how you can be notified if somebody takes
your car outside a specified area, exceeds a speed
limit, or time limit you've set.

Navigate/Search & Send POI

Send, then go. Learn how to send places you
want to go directly to your car's navigation.

Vehicle Health

Learn what a Vehicle Health Report is, how to
obtain yours, and what the messages mean.

e-Golf

Discover ways to help maximize your charge,
what to do if your car is plugged in but not
charging, and much more.