e-Golf

How to I charge my e-Golf?
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To charge your e-Golf5, simply plug it into an available power source. Once properly connected, the battery will charge until it reaches its target battery level (or until you unplug it). Another option is to set a charging schedule. This will auto-charge your vehicle to the desired target battery level so it's ready when you need it, and how you want it.6 You can modify, deactivate, or delete a schedule by using “Edit battery schedules” under "Remote" from the dashboard and navigation menu. You can also create a schedule using the Volkswagen Car-Net Security & Service mobile app7. WARNING: Never switch on the motor and ignition during the charging process.

My car is plugged in, but it's not charging. What's wrong?
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First, check to make sure your power source is working. If it is, it's possible the battery has already reached its target battery level. Alternatively, if you've set a schedule, it's possible the minimum battery level associated with that schedule has been reached and your e-Golf isn't scheduled to charge. Alternatively, check your Charging Preferences under “Remote” to see if you have a custom “Minimum Battery,” “Maximum Battery,” or “Maximum Charging Current” preference set during a programmed and actively running charging schedule, as it will override any actively running schedule. If these steps don't solve the issue, please consult your owner's manual and/or a certified Volkswagen dealer. WARNING: Never switch on the motor and ignition during the charging process.

In basic settings, what's the "Minimum Battery"?
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This is the lowest battery level you'll allow your e-Golf to reach. Let's say your minimum battery level is 30% (the factory setting). The moment your battery drops to this level, your e-Golf will automatically start charging once you connect it to a power source so it doesn't fall below the minimum battery level.8

What are “Return to Factory Settings”?
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The e-Golf has factory settings for minimum battery, maximum battery, and maximum charging current. These settings will be used only if edited in the “Charging Preferences” page.

In basic settings, if I activate climate control when my e-Golf is unplugged, will it drain my battery?
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While controlling the climate when your e-Golf is unplugged will consume some battery, there's a trigger in place to disable remote climate features when your battery falls to 20%. You can enable or disable this meeting on the Remote page.

What's the point of having multiple schedules?
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It just gives you more options. You might have a "home" profile that schedules your e-Golf to charge at night (when energy may be less expensive) so it's ready for your morning commute. You might also have a "work" profile that activates your vehicle's air-conditioning at 4:45 p.m. so it's cooler when you leave the office.

Can I delete a profile?
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Yes, profiles can be turned off by toggling the “Off” button on the “Remote” page. Though you cannot delete and will always have two Battery Schedules and one Climate Schedule, you can always edit them or turn them off.

What is a schedule?
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A schedule allows you to customize when your e-Golf's comfort and charging settings, for example what day(s) or time(s) you want charging to start and stop and what interior temperature you want.9 You can create a one-time OR recurring schedule based on your preferences. One-time schedules can be set up to a week in advance (including today). You can create up to two (2) schedules for Battery and one (1) schedule for Climate.

What is preferred charging time?
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If you choose to take advantage of your utility company’s night rate, you can set specific times your vehicle will start and finish charging. Check with your utility company on whether you have applicable off-peak hours.

In Charging Preferences, what is Maximum Battery?
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The maximum battery level is the amount of battery charge you want your e-Golf to have before it stops charging. The default target battery level is 100%. We recommend changing the default since frequent and consecutive charging of the high-voltage battery when the charge level is above 98% can also decrease the capacity of the high-voltage battery. Make sure the charge level is below 98% when you start the charging process.

What kind of information is available under e-Golf’s “Trips”?
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e-Golf Trip data is available from the navigation menu. e-Golf Trip data displays various information about your e-Golf, including power consumption (kWh/mile), average speed and average energy consumption.8 "Short-term" refers to driving data for each individual trip. "Long-term" refers to all driving data combined. Once the trip odometer is reset, long-term information will be deleted. A maximum of 200 short-term and long-term trips can be displayed.

How often is the website updated with information?
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The website is updated in real-time based on the latest communications between our system and your e-Golf. You can obtain the latest updates about your vehicle by hitting the "refresh" button on the VW Car-Net Security & Service landing page not your internet browsers refresh button. You can refresh a maximum of 15 times, but only when your vehicle is off. To keep refreshing after you've reached the maximum, you'll need to turn on and off your vehicle.

I tried to update a setting, but I don't think it worked. What happened?
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We're sorry for the inconvenience. It's possible that communications between your vehicle and our systems were interrupted, causing your update to fail. There are several potential explanations for this. Here's one: If your vehicle is parked in a covered or enclosed garage, it may lack the cellular coverage needed to communicate with our systems.Please try your update again, and if you're still experiencing difficulty, call our support center at 877-820-2290.

My e-Golf is plugged in, but it's not reaching its target battery level. Why can't the target battery level be reached?
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Even when plugged in, your e-Golf may not reach its target battery level for a number of technical reasons that do not mean that your e-Golf is malfunctioning. For instance, this can often happen if your high-voltage battery is being charged for the first time, or has been standing for a long period. If the target battery level can't be reached after several attempts, stop by an authorized Volkswagen dealer or service facility to have your vehicle inspected. Don't go more than 4 months without charging the battery.6

Is there any risk to over-charging or under-charging my battery?
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The answer is 'yes' to both questions. Over-charging your e-Golf with high-charging power, particularly direct current (DC), can permanently reduce your battery's charging capacity. When possible, use low-charging power like a Wallbox or supplementary charging cable. Under-charging your e-Golf is also dangerous. When the ambient temperature is high and high voltage battery level is low, your e-Golf is susceptible to damage. Not using the vehicle for long stretches can also damage the battery. Never go longer than 4 months without charging.10 WARNING: Never switch on the motor and ignition during the charging process.

How do I charge my high-voltage battery?
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There are 4 ways to charge your high-voltage battery. Please note that “DC” refers to direct current, while “AC” refers to alternative current. WARNING: Never switch on the motor and ignition during the charging process.

  • J1772 Public DC Charging Stations11
  • J1772 Public AC Charging Stations12
  • "Wallbox" home-charging station13
  • Supplementary charging cable and integrated control module14